To help us help you faster

• The email address on your account, if different from the one you are writing from.
• What you were trying to do and what happened instead.
• For billing questions, the subscription plan and approximate date of the charge.

Before you write

A few things that resolve quickly without an email:

• Cancel a subscription — Apple and Google control billing. Cancel through Settings on your device or the Play Store; deleting your account does not cancel billing.
• Delete your account — open the app, go to the You tab, and choose Delete my account. It is immediate.
• Unsubscribe from emails — use the unsubscribe link at the bottom of any email from us.